To report any power cuts and damaged lines on free helplines, please refer to the following numbers: In the South East call 0800 783 8866 (or 0333 202 2023 from a mobile) and in the East of England call 0800 783 8838 ( or 0333 202 2021) . You can also report power cuts on our website at www.ukpowernetworks.co.uk and follow the company on twitter for updates @ukpowernetworks.
Preparing for a power cut
Below is some useful advice on how our customers can prepare for a power cut:
§ Keep our freephone numbers handy
§ See the website for some useful videos offering you advice during a power cut.
§ Keep spare batteries for radios and torches – local radio stations often broadcast helpful information
§ Keep an old-fashioned corded phone which you can plug in, as cordless phones won’t work in the event of a power cut
§ Take care if using candles, tea-lights and other naked flames
§ Keep fridges and freezers closed, with a blanket over as they will stay cold for many hours
§ Switch off all your electrical equipment, except one light which will let you know when the power comes back on
§ Look out for elderly neighbours; please consider taking them a flask of hot water round or hot food